Who we are
PadMart is an online grocery delivery service based in the United Kingdom, offering fresh produce, daily essentials, and premium grocery items.
Website: https://padmart.uk
Contact: support@padmart.uk
What Personal Data We Collect & Why
1. Order Information
When you place an order, we collect:
- Name
- Billing address
- Shipping address
- Phone number
- Email address
- Order details
- Payment information (processed securely by a third-party provider)
Why: To process and deliver your order, send order updates, verify payments, and prevent fraud.
2. Account & Membership Data
When you create an account or join PadMart Plus, we collect:
- Name
- Email address
- Password (encrypted)
- Membership status
- Delivery usage (to track free deliveries)
Why: To manage your account, provide membership benefits, and prevent abuse (e.g., repeated free delivery attempts)
3. Payment Information
PadMart uses secure external payment processors (Stripe/PayPal).
We do not store full credit card numbers on our servers.
We may receive confirmation of:
- Payment success/failure
- Last 4 digits of card
- Billing details
This data is used to complete your order and prevent fraud.
4. Delivery Information
To fulfil your grocery deliveries, we store:
- Delivery address
- Delivery preferences
- Delivery attempts
- Driver notes (if any)
We may share your address with trusted courier partners.
5. Cookies & Tracking
We use cookies for:
- Keeping items in your cart
- Remembering logged-in users
- Analytics & website performance
- Membership tracking (e.g., how many free deliveries used)
We do not sell cookie data.
6. Analytics
We use tools like:
- Google Analytics
- RankMath (SEO)
These tools may collect:
- Device type
- Browser type
- Pages visited
- Time on site
- Location (approximate, not exact address)
Used only to improve website performance and customer experience.
Who We Share Your Data With
We share your data only with trusted third parties necessary to operate our store:
- Payment processors (Stripe, PayPal, etc.)
- Delivery/Courier services to fulfil your orders
- Email service providers (for order updates)
- Website hosting provider (Hostinger)
- Fraud prevention partners
We never sell or rent your data.
How Long We Keep Your Data
Order information: 6 years (required by UK law)
Customer accounts: kept until you request deletion
Analytics: up to 26 months
Failed or abandoned carts: 30 days
Your Rights (Under UK GDPR)
You have the right to:
- Access the data we store
- Correct inaccurate data
- Request deletion of your account
- Request export of your data
- Opt-out of marketing emails
- Withdraw consent at any time
Email requests to support@padmart.uk.
How We Protect Your Data
We use:
Limited access only for authorised staff
SSL encryption
Firewall protection
Encrypted passwords
Secure payment gateways
Children’s Privacy
We do not collect data from children under 18.
Orders must be placed by an adult.
Contact Us
For privacy or data concerns, contact:
📧 support@padmart.uk
📍 United Kingdom